Services & Solutions
Site Maintenance & Support
Absolute Availability
If your network IS your business, you know that network availability and resiliency are your most important assets. It's the service you deliver that your customers rely on - service that is reliable and always available. And, to ensure that you can deliver the reliability your customers count on with an uncompromised level of service, you've invested heavily in your network infrastructure and outside plant. But, even the best-equipped network is subject to failure, particularly if your outside plant is not regularly maintained.
Where is Your Network's Weakest Link?
While some of your network assets may reside in well-equipped offices, staffed with individuals that are dedicated to maintaining the equipment, many network assets operate in relatively isolated locations, housed in remote terminals, huts, and controlled environmental vaults (CEVs). At these sites, the trouble-free operation of your equipment, including back-up systems, is largely dependent on the integrity of the physical containment structure as well as the condition of the site's environmental systems.
Improperly maintained environmental controls can introduce environmental stresses on your equipment, causing your network assets to deteriorate more rapidly. Naturally, this leads to increased expenditures in your overall maintenance programs. And, unless the backup systems are routinely inspected, services may be jeopardized in the event of a primary power failure. In short, without proper attention and maintenance, your remote sites impose a vulnerability on your network and potentially threaten your ability to deliver the services your customers count on.
Your Total Solution
Business practices in the communications space have forced many companies to refocus their maintenance resources. Competitive pricing coupled with the demand for newer, expanded services have stretched many maintenance organizations to capacity.
At AVC, you have a partner that can assume the responsibility of keeping your network infrastructure in proper working condition and within specs. Our experienced staff of technicians and engineers understand central office infrastructures and are familiar with remote terminals as well as the support systems they rely on, such as environmental and back-up power systems.
We'll partner with you, whether you need supplementary, occasional support to augment your existing programs or a more comprehensive and continual arrangement that relieves your organization of the day to day planning and maintenance dispatches. Either way, you can enhance your in-house maintenance programs by taking advantage of AVC's Site Services Portfolio.
AVC Site Services Portfolio
Your On-Site Representative
- Meet services suppliers on-site to represent your interests
- Provide site access to your suppliers as well as login/out, supervision and site security
- Verify suppliers' workmanship satisfies your requirements and applicable standards
- Ensure network reliability and oversee supplier activities
Physical Site Inspection
- Check site exterior for storm damage, vandalism, physical deterioration, and site maintenance needs
- Inspect site interior for lea king pipes, roof leaks, containment breaches, insect/animal infestation, and potential hazards.
On-Site Services
- Perform emergency power engine runs
- Check fuel levels
- Inspect batteries and rectifiers
- Battery and rectifier maintenance
- Verify and maintain environmental systems (HVAC, filters, etc.)
Site Survey
- Support customer engineering process
- Review, measurements, recommendations, verification
- Maintain and update records
Quality Audits
- Perform Quality Audits per Telecordia and customer specifications
- Verify quantities ordered vs. installed per customer order
- Verify installation per customer engineering
Upgrades and Product Change Notice Implementation
- Perform software and hardware upgrades
- Perform PCN and/or project manage PCN
- Manage PCN inventory and records
Emergency Response
- Offer 7/24/365 staffed call center
- Provide on-site emergency response
- Emergency response planning and restoration services
Tech Support - Trouble Clearing
- Provide reliable technical staff for trouble clearing
- Deliver Tier I dispatch for trouble reports
- Provide follow up and reporting functions
AVC's services teams offer the highest level of expertise available, combining their experience in transport, switched and wireless networks with the professional competency you can count on to safeguard your network assets. Let us design a services program that fulfills your needs.
